1. Introduction

1.1. What is title for us?

Titles are the cornerstone of our design system, guiding users through the logical structure of our products and services. They are the prominent elements that help users navigate effortlessly, providing a clear overview of the content and its significance.

The title should be comprehensive, widespread, timeless and powerful enough to underline the subject it covers. Think about how meticulous you are when considering a name for a new-born to your family. You need to think similarly while writing a title for Horizon.



Turkish Airlines always prioritizes hospitality. We avoid to raise our voice to users and customers. That’s why we use sentence case while writing titles. Keep capital letters to a minimum except the following patterns — HEADER, FOOTER and MEGA MENU titles.

1.2. What distinguishes a title from a heading?

Despite sharing similar characteristics in clarity, hierarchy, and visual distinction, titles and headings function differently depending on the components they’re used in.

Titles appear mainly in menus, bookers, and some specially defined and differentiated cards.

Let’s take a look at some examples:

Quick tips
What does Booker mean?

Booker refers to patterns that allow users to make reservations. It is used for activities such as booking airplane tickets, hotels, car rentals, etc. Input fields are the master components of these patterns.

2. Rules while writing a title

2.1. Use titles only as noun:

A two or three-word noun or a noun phrase always meet the expectations.

Not like this
Don’t Use Title Case

Travel Insurance

Hotel Reservation

Like this
Use sentence case

Travel insurance

Hotel reservation

2.2. May only SEO break the rule above:

Only SEO requests can break the principle about nouns. You can use titles as actions depending on your SEO needs. You can stretch it according to really convincing suggestions. What if SEO convinced you? The solution is easy. Use two or three words while narrating the action. Don’t hesitate to use the articles “a/an/the”.

There is no problem as long as you express the action simply and use sentence case.
Just be careful not to make the sentence longer.

Not like this
Don’t change the form of titles

Book A Hotel

Rent a Car

Like this
Use sentence case

Book a hotel

Rent a car

2.3. Use maximum three words:

All the titles don’t exceed three (3) words unless it is a proper noun, product or service name. All stakeholders must reach a consensus on this issue.

2.4. Use of “Miles”:

In every language except Turkish, we spell the word “Miles” the same way, starting with a capital letter regardless of its position in the sentence. “Miles” remains consistent and recognisable, guiding us on our journeys. It is used the same in every language except Turkish. Please use “Mil” for singular and “Miller” for plural in Turkish.

Not like this
Don’t make it common noun

Earning miles

View your miles

Miles&Smiles’tan miller kazanın

Like this
“Miles” is a proper noun

Earning Miles

View your Miles

Mil kazanımı

2.5. Product names:

When listing product names in the menu, we use title case to highlight them. They are all proper nouns by nature and we can’t devastate the stars of the show.

Not like this
Don’t change the form of products

Turkish Airlines blog

Miles & Smiles

Like this
Use as it is

Turkish Airlines Blog

Miles&Smiles

2.6. Use of punctuations:

In titles, let’s skip periods, commas, colons, exclamation points or any other punctuations. Think of it like taking a smoother journey without any turbulences – it just makes your writing clear and straightforward.

Not like this
Don’t use any punctuations

First stop: Istanbul

Like this
Write the proper noun

First stop is Istanbul

2.7. Use of destinations:

Destinations are written with their local language equivalents in 15 different languages used by Turkish Airlines.

Not like this
Don’t write English in local language

Saint-Etienne

Turin

Like this
Write like locals in local language

Saint-Étienne

Torino

This rule doesn’t just apply to the English language. Due to the global awareness of English, all destinations here are written with English way of writing and character structure.

Not like this
Don’t use local language in English

İstanbul

Firenze

Like this
Write English in global language

Istanbul

Florence

2.8. Abbreviations in language section:

Among the most frequently used menu tabs is the one for country/region and language selection. Here, we implement a unique approach by utilizing code for this selection. It’s crucial to display these international abbreviation codes in ALL CAPS to enhance their visibility on the page and facilitate user scanning. Use hyphen when separating them.

Not like this
Don’t change the form

Deals & Destinations

Book&Manage

Shop and Miles

Like this
Follow genuine usages

Deals and destinations

Book and manage

Shop&Miles

2.10. Character limits:

Keep it short, clear and concise. 3 words, 25 characters max, in sentence case without using period except HEADER, FOOTER and MEGA MENU titles. This ensures clarity and readability across languages and situations, making it easy for everyone to understand at a glance.